Policies and Reports
This page brings together the policies and reports that Abbeyfield Wessex Society publishes for residents, families, staff and anyone enquiring about our homes. If you need any of these documents in a different format, or would like a paper copy, please contact us and we will be happy to help.
Policies
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Complaints Policy
How to raise a concern, complaint or compliment with Abbeyfield Wessex Society, who will deal with it, and how long each stage should take.
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Data Protection Policy
How Abbeyfield Wessex Society collects, uses, stores and shares personal information, and the rights you have over your own data.
Making a complaint
We want to put things right when they go wrong. Our Complaints Policy explains how to raise a concern, what happens at each stage and how long you should expect to wait for a reply. Complaints can be made in person, by phone, by email or in writing.
If you are a resident, or a relative or friend acting on a resident's behalf, you can also contact the House Manager at the relevant home. Our registered office details are on the contact page.
Other documents
Our terms and conditions cover general website use, property enquiries and promotional offers.
If a document you need is not listed above, please contact us and we will send it to you.